We operate at the highest possible quality levels with repeat inspections of the products we sell.
Quality and Return Statistics
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As a result we have been able to maintain a very high standard which our customers have come
to appreciate and expect.
to appreciate and expect.
Our quality performance is not a secret and we will tell you openly how we did. We do not sugar
coat our results to make us look good. We run an honest business and we want you to know that.
If there ever is a problem, we will take care of it.
coat our results to make us look good. We run an honest business and we want you to know that.
If there ever is a problem, we will take care of it.
| 2007 statistics: we had 0 (zero) product returns in 2007 we had 0 (zero) quality problems in 2007 |
| 2006 statistics: we had 0 (zero) product returns in 2006 we had 0 (zero) quality problems in 2006 |
| 2008 statistics: we had 0 (zero) product returns in 2008 we had 1 (one) quality problem in 2008 |
The problem:
One customer reported that one rain
poncho tore along the seams when using it
during a recreational outdoor hiking trip.
Our response:
We immediately replaced the rain poncho
and included a free gift.
One customer reported that one rain
poncho tore along the seams when using it
during a recreational outdoor hiking trip.
Our response:
We immediately replaced the rain poncho
and included a free gift.
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| 2009 statistics: we had 0 (zero) product returns in 2009 we had 0 (zero) quality problems in 2009 |
| 2010 statistics as of today: we had 0 (zero) product returns in 2010 we had 0 (zero) quality problems in 2010 |